ASQ Greater Detroit Section 1000 Earns Top Honors
The Greater Detroit Section 1000 of ASQ—the world’s largest network of quality resources and experts has earned the 2010-11 Quality Management Process Gold Excellence Award for the second year in a row! This is one of the highest honors a Section can earn in the Society. Only 40 of 251 ASQ Sections and 8 of 22 ASQ Divisions earned this award for the 2010-11 year. The Greater Detroit Section 1000 will be honored at ASQ’s 66th World Conference on Quality and Improvement May 19, 2012 in Anaheim, Ca. Members of the ASQ Board of Directors will present the award to the Section. The Quality Management Process (QMP) Gold Excellence Award is awarded to the Sections that have proven their commitment and ability to serving local ASQ members and the community. QMP is a management model and planning tool that assists Sections in their planning and implementation of programs and services that will meet the needs of current and future ASQ members. The model is based on the Plan-Do-Check-Act cycle of continuous improvement and is proven to aid the Sections in delivering superior value to their members. The Executive Committee of our Section sincerely thanks all the members who took time to complete the 2011 ASQ annual survey. The results of these surveys combined with members’ feedback are evaluated and the final ratings are tabulated by the ASQ HQ in Milwaukee. To qualify for a Gold Award, each Section, in addition to the completion of regular operational requirements and standards, must exceed the ASQ criteria in the area of members satisfaction, loyalty and retention. For Member Satisfaction, the standard was set at 7.10 and our Section achieved a score of 8.17. For Member Loyalty, the requirement was to exceed a rating of 8.19 and our Section scored in this category 8.71. For Member Retention, the bar was set at 73.8 and our Section reached 77.2 points. Our Section 1000 is extremely proud that the continuous efforts and diligent work of our volunteers to increase Section 1000 membership value was recognized by our members.